by Lisa Evans | Nov 29, 2023
Navigate a critical leadership skill: Managing Grey Area Behaviours
Grey Area Behaviours
Welcome back to another episode of Soft Skills for Leaders. I’m your host, Lisa Evans, and today we have a very important and timely topic to discuss: Grey Area Behaviours in the workplace.
Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace.
Grey area behaviours, those actions that aren’t clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace. As legislative changes require employers to provide a psychologically safe workplace, it’s crucial for leaders to navigate these grey areas with finesse.
Yhana shares her expertise on the subject, highlighting the three common grey area behaviours: silence, uncertainty, and micromanaging. We explore the impact of uncertainty in the workplace and how leaders can address it through effective communication.
Timestamps
01:50 Concerned about a lack of change, a driving force for Yhana.
04:38 Defining black and gold behaviours to understand grey.
08:42 Acknowledge power, influence, and responsibility as leaders.
10:03 Consistency and listening are important for leaders.
16:34 Creating spaces for conversations, and training struggles to be effective.
19:06 Leaders need to prioritise psychological safety. Confidentiality, independent support, and trauma-informed responses are crucial.
23:23 Leaders can use system controls to address bias, discrimination, and mental health impact. Affordable online tools are now available.
25:35 Evaluation of biases through technology and self-awareness.
27:45 Emerging research database offers trends and they are free.
Why Listen?
Gain valuable insights on how grey area behavours can impact your team’s morale, create ethical dilemmas, and even affect individual mental health. Discover practical strategies to navigate grey areas, foster psychological safety, and become a leader who thrives in the ever-changing landscape of modern leadership.
Talking Points
Grey area behaviours: Complex workplace actions with ambiguous consequences.
Leadership impact: Acknowledging influence and modelling positive behaviours.
Psychological safety: Creating a safe and supportive work environment.
Reporting processes: Clarity, confidentiality, and involving independent parties.
Seeking outside help: Mediation and expert advice for challenging situations.
Using technology: Tools to address bias and promote diversity.
Creating a thriving culture: Routines, structured spaces, and open conversations.
The top three takeaways from this episode are:
1. Grey area behaviours can create discomfort, ethical dilemmas, and issues in the workplace. Leaders need to be aware of these behaviours and address them to create a psychologically safe workplace.
2. Psychological safety: Leaders must prioritize psychological safety in the workplace. This means acknowledging their impact and influence, modelling appropriate behaviours, and creating a space where employees feel safe to speak up about any issues they may be facing.
3. Using technology for bias and discrimination: Leaders can utilise tools and technology to address bias and discrimination within their teams. Apps and tools can help assess gender-balanced language in job ads and identify subconscious bias. Checking out research from databases like Sage publications can provide valuable insights.
Quotes
Creating a Safe Space for Discussions: “It’s around being able to create a space where if you can talk about small things, then you don’t need to talk about big things.”
The Best Tool for Podcasters – check out CastMagic
Connect with Ghana Lanwin
LinkedIn: https://www.linkedin.com/in/yhanaduffy/
Connect with Lisa Evans
LinkedIn https://www.linkedin.com/in/lisaevansspeaker/
Website https://www.speakingsavvy.com.au
Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.
Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.
Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, improvisational actor, and host of the Soft Skills for Leaders podcast. She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations. If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness. Lisa EvansProfessional Speaker
by Lisa Evans | Jun 30, 2023
As leaders, we can become consumed by the demands of our roles. We may focus on developing our technical expertise, honing our strategic thinking, and driving bottom-line results. However, in the pursuit of these tangible skills, we can overlook the intangible yet crucial aspect of leadership – our soft skills.
These skills, encompassing self-awareness and emotional intelligence, communication, empathy, and adaptability, can truly amplify our leadership presence and foster an environment of trust and collaboration.In the constantly evolving business landscape, it is imperative for leaders and organisations to recognise the transformative impact that soft skills can have on individual and team performance.
While technical competencies are undoubtedly essential, it is the mastery of soft skills that sets apart exceptional leaders from the rest. The ability to inspire, motivate, and connect with others on a deeper level is what distinguishes a good leader from a truly remarkable one.
To unlock the full potential of your leadership presence and to fast track your result with a personalised approach, I recommend that you seek out targeted coaching in soft skills.
When you have with a skilled coach as your guide, you embark on a journey of self-discovery and growth that will transform your leadership effectiveness to new heights.
Unlock Your Full Potential: Elevate Leadership Presence with Expert Soft Skills Coaching
Five key reasons why working with a coach on your soft skills is invaluable
Self-awareness and Emotional Intelligence: A coach will help you develop a deep understanding of your own emotions and behaviors, enabling you to lead with empathy and authenticity. By honing your emotional intelligence, you can navigate complex interpersonal dynamics and foster positive relationships within your team and organisation. At times your coach will help you identify blind spots and be willing to tell you what others may not.
Effective Communication: Clear, concise, and persuasive communication is the cornerstone of effective leadership. A coach can provide insights and strategies to enhance your verbal and nonverbal communication skills, allowing you to convey your message with impact and influence. When you can master active listening and high-impact speaking and presenting you can truly connect with and understand the perspectives of others.
Conflict Resolution and Collaboration: Leaders must be adept at navigating conflicts and fostering a culture of collaboration. A coach can equip you with conflict resolution techniques, helping you transform disagreements into opportunities for growth and innovation. They can also guide you in fostering a collaborative mindset and building high-performing teams that thrive on diversity and inclusivity.
Adaptability and Resilience: In today’s rapidly changing business landscape, leaders must be agile and resilient in the face of adversity. A coach can help you develop the flexibility and adaptability needed to navigate uncertainty and drive positive change. Through personalised coaching, you can strengthen your problem-solving skills and embrace challenges as opportunities for growth. Taking a deeper look at cognitive biases is also a worthwhile exercise so that you can make better decisions.
Personal and Professional Growth: Working with a coach provides a dedicated space for reflection, goal-setting, and accountability. A coach can help you identify and leverage your strengths, overcome limiting beliefs, and set ambitious yet achievable goals.
Amplifying your leadership presence through the enhancement of soft skills is a transformative journey that requires dedication, self-reflection, and expert guidance. By partnering with a coach, you embark on a path of continuous improvement, enabling you to lead with authenticity, empathy, and influence.
Remember, exceptional leadership is not solely defined by what you achieve but also by how you inspire and uplift those who follow you.
Recommended book list about soft skills
“Emotional Intelligence 2.0” by Travis Bradberry and Jean Greaves
“The 7 Habits of Highly Effective People” by Stephen R. Covey
“How to Win Friends and Influence People” by Dale Carnegie
“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
“Influence: The Psychology of Persuasion” by Robert B. Cialdini
“Drive: The Surprising Truth About What Motivates Us” by Daniel H. Pink
“Quiet: The Power of Introverts in a World That Can’t Stop Talking” by Susan Cain
“Mindset: The New Psychology of Success” by Carol S. Dweck
“Leaders Eat Last: Why Some Teams Pull Together and Others Don’t” by Simon Sinek
“Thinking, Fast and Slow” by Daniel Kahneman
“The Five Dysfunctions of a Team” by Patrick Lencioni
“Getting to Yes: Negotiating Agreement Without Giving In” by Roger Fisher and William Ury
“Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity” by Kim Scott
“The Power of Now: A Guide to Spiritual Enlightenment” by Eckhart Tolle
“Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts” by Annie Duke
“Originals: How Non-Conformists Move the World” by Adam Grant
“Getting Things Done: The Art of Stress-Free Productivity” by David Allen
What type of coach will you work with?
Coaching is an unregulated industry and therefore it is not compulsory for coaches to seek accreditation and commitment to ongoing professional development, Therefore, I recommend that you consider hiring a coach who is accredited with the International Coaching Federation (ICF).
Working with an ICF accredited coach brings numerous benefits. ICF accreditation ensures high standards, professionalism, and adherence to a strict code of ethics. Accredited coaches undergo rigorous training and provide tailored expertise, maximising the impact of your investment in developing soft skills and leadership presence.
Working with a Coach is an Investment that Pays Dividends.
As a Certified Professional Speaker and Certified Speaker Coach and Accredited Coach with the International Coaching Federation, I can help take your career to the next level. With my years of experience and hundreds of corporate training sessions and 1:1 clients, my approach focuses on helping individuals identify their strengths and weaknesses so they can reach their potential and achieve their goals faster than they ever thought possible.
Whether you prefer 1:1 coaching or a workshop setting, personalised support is available to help you reach your full potential as a leader. Are you ready to take the next step in unlocking your true potential today!
Book a time to chat with me about hosting a Storytelling for Leaders workshop
Lisa Evans is a Certified Professional Speaker and Accredited Coach, TEDx speaker coach, NLP practitioner, Neuro Leadership Institute Brain-Based Results Coach, Genos© Emotional Intelligence Practitioner, author, graphic recorder, broadcaster and podcaster.
Unlock your speaking potential and establish a stand-out brand with a complimentary session. Book now to become an exceptional and successful speaker.
Let Lisa Evans be your trusted partner on your path to captivating storytelling and speaking success. Start your transformational journey today!
If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness.
Lisa EvansProfessional Speaker
by Lisa Evans | Sep 28, 2022
“Business Storytelling is by far the most underrated skill.” Gary Vaynerchuk
We live in a world of distraction, interruption, and information overload. So how do you sound different to your competitors rather than be part of the sea of sameness?
The key is to get clarity on your narrative. Once you get comfortable with sharing your stories, you will have a unique and compelling narrative and a way of sparking interest, inspiring change, and getting buy-in to your ideas.
According to David Hutchens, author of Story Dash, story is your most human language that is at the very heart of your audience.
It doesn’t have to be complex. When you put a story to work, it does the heavy lifting. Your job as a storyteller is to help people feel more connected.
The storytelling leader brings more of who they are to their leadership, and that’s a good thing.
You may think that storytelling won’t work for your type of industry; you may even be thinking that storytelling is too warm and fuzzy for your communication style. Please think again. The truth is, if you are not using the power of storytelling as part of your message, you will not get the reach and will fail to inspire your audience.
Once you get comfortable choosing the right story to fit an occasion and learn to tell that story well, you will notice the difference. Storytelling is not a ‘one size fits all’ approach.
There are plenty of people who show reluctance at first, and this is often due to fear. Fear of being vulnerable, not using slides or notes, and ‘getting it wrong’. I understand this. It’s natural to feel this way when you rely on data or PowerPoint slides to get your message across.
Over 80% of my clients and the companies I partner with are in technical industries. Companies who invest in their leaders to develop the skill of business storytelling get results. I’d love to show you how the ROI of storytelling training will work for your organisation.
Business Storytelling is a learned skill and a skill worth learning
If you are ready to influence through story and you’d like to find out how an accredited coach can fast track your journey then, let’s chat.
Here’s the thing. You are a storyteller. You are already telling stories over dinner, round the dinner table and with friends. You do this without thinking about tit. It’s a natural thing to do, and ou already have most of the skills you need.
My role as a business storytelling consultant and coach, is to help you take what you already have and make it work for you.
A great way to empower your team to boost their communication skills with business storytelling is to host a Storytelling for Leaders Workshop. I want to share a quick word of warning. Stories are precious and need to be treated with care. There is always a right story, for the right time and place. Not any story will do, particularly in the business setting. Getting the balance right is key to a successful story strategy.
A storytelling workshop should always be conducted by a skilled facilitator, who understands how to find, refine and deliver stories, and also knows the importance of holding space.
Setting the environment, creating shared expectations, allowing each voice to be heard, and holding space to listen to others are critical elements in my facilitated sessions.
It is always challenge by choice. No one is forced to share if they don’t want to. I will never ask people to share stories of trauma, hurt or shame. Storytelling is not therapy.
For 20+ years, I worked as a health professional, so you are in safe hands. My workshops are fun, challenging, engaging and always safe and inclusive.
What type of Business Storytelling workshop is best for you?
A customised workshop is typically one day in duration. Face to face is ideal as storytelling is a time to connect and create energy and ideas in the room. Sessions can be delivered via live online webinars. I am a Certified Virtual Presenter, so I have a studio set up to enhance the experience. If online is your preferred method, then I suggest breaking the session into 2 x half days.
Or perhaps you prefer to learn in a blended environment or via 1:1 storytelling coaching. I’d be happy to tailor a solution that meets your learning needs.
The sessions are tailored according to the number of people attending. I have countless story activities, games, challenges and prompts. Some activities work better smaller groups of 8-12, and others work well for larger groups. Ready to chat about your needs? let’s chat.
What type of stories matter for your business? I chat to Sarah Santacroce, host of the Humane Marketing podcast about this,
If you are keen to know why I left my 20+ year career as a midwife to turn to storytelling, then you can listen to this chat for In The Game Podcast.

Why tell stories?
There are plenty of reasons why adding stories to your communication will make a positive difference. Here are six reasons why stories work.
1 Humans are hardwired for story.
2 Stories inspire change.
3 Story is a meaning-making tool.
4 Stories inspire connection and collaboration.
5 People are time poor. Stories cut through.
6 Compelling stories are ‘sticky’ and easy to remember.
“Stories are how we remember; we tend to forget lists and bullet points.” —Robert McKee, Storynomics
Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, improvisational actor, and host of the Business Chat Podcast.
She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations.
If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness.
Lisa EvansProfessional Speaker
by Lisa Evans | Sep 2, 2021
I have never met anyone who says they want to attend more meetings at work! For many people, meetings are a productivity zap. So how do we make sure we aim to get the best out of everyone at a meeting?
Many people comment that meetings can be a waste of time, time which could be better spent focusing on more productive tasks. Or that meetings are unnecessarily long and boring, or that their creative ideas get ignored or that decisions are not made.
The higher up in a company you are, the more time you are likely to spend in these unproductive and demotivating meetings. It is estimated that this can be as many as 23 hours each week.
No one minds attending a meeting that is planned and productive, but it’s those poorly run meetings that are the issue.
Here are some steps you can take to overhaul your business meetings so you avoid wasting your valuable resources and get creative ideas and ingenuity from your talented team members.
Plan ahead to get the best out of everyone at a meeting
To have an effective and productive meeting, ask yourself the following questions:
- Is this meeting necessary? Perhaps you could get the same outcome with a phone call or an email. This could allow you to get valuable input from the members of your team who feel less comfortable in a traditional meeting environment. Not everyone likes to share ideas verbally. Be respectful of people’s time and resources and consider individual communication styles.
- What is the purpose of the meeting? By setting objectives and being clear on what you need to accomplish, you’ll be more efficient. Communicate the purpose of the meeting as part of the invite and again at the start of the meeting. Having a well thought out agenda, that you stick to, will make the meeting much more efficient. Seek input from team members and list agenda items as questions the team needs to answer.
- Who needs to attend? You won’t get the best out of your employees at a meeting if there is no real need for them to be there. Not only will they come into the meeting with a negative attitude, they’ll switch off, lose motivation, and won’t provide the creative ideas and feedback your business needs to thrive. Do you allow your employees the option to leave, if they feel that it is not useful for them to be in the room? Elon Musk tries to avoid meetings at Tesla and encourages people to leave meetings if they are not adding any value.
- Have I given plenty of notice? Make sure you tell your team about the meeting at least a day in advance so they have time to collect their thoughts, focus and give it their best. Ideally, send out the papers and pre-reading prior to the meeting.
Get rid of PowerPoint
Attend any traditional meeting and you’re almost certain to find a PowerPoint presentation that needs to be picked apart and discussed before the meeting can finally come to an end.
The result? Your meeting feels overly formal and leaves your team members feeling disconnected from the core purpose of your meeting.
They’re less inclined to contribute, less likely to retain the information you’re sharing, creativity is limited and the overall message can be lost behind the visuals. If team members prefer to absorb information slowly, the faster-paced, thinking on your feet ‘PowerPoint Approach’ is also more likely to deliver disappointing results.
For these reasons, the CEO of Amazon, Jeff Bezos banned PowerPoint from their meetings back in 2018.
The alternative is simple. Present your team members with a document outlining the points you’d like to discuss either before or at the start of the meeting and allow them time to read and digest the information.
Keep it short
Meetings shouldn’t take hours or feel like an ordeal. To get the best out of everyone at a meeting, they should be short, sweet, and effective.
Wherever possible, keep meetings to under 30 minutes and rely on that agenda to ensure you cover every topic. If you have an extensive list of ideas to discuss, consider scheduling a separate meeting to focus on each topic in turn.
Don’t be afraid to end the meeting before planned if you’re not making progress or adding value. You won’t offend anyone. As a business, your time is money. You can always reschedule if required and give your team time to reflect on the issues at hand.
Consider everyone’s personality
More extroverted members of your team are more likely to communicate their ideas without prompting in a meeting. They’ll play an active role, speak their mind, and won’t mind being the centre of attention. When working with an extrovert, you must ensure that they don’t take too long or take over the meeting. Having a skilled facilitator can help this process.
Introverts, on the other hand, are more likely to consider the ideas carefully, take notes and avoid being in the spotlight. If this difference in behaviour isn’t addressed effectively, you won’t get the most out of your team members.
To do so, provide plenty of time for reflection, allow them to take notes and create a ‘round robin’ style section that pushes the individual to speak without adding too much pressure.
By taking the different personality types into consideration, you’re more likely to find a balance.
Some may feel nervous about public speaking
There may be members on your team who could benefit from attending a public speaking workshop or coaching session. When all eyes are on you in a meeting setting, some may feel a level of discomfort that prevents them from sharing their ideas. Consider upskilling your team members so that they feel confident to speak up at meetings.
Avoid distractions
Although introverts prefer quiet spaces with plenty of time for reflection and extroverts prefer action, big groups and constant action, all team members will work more effectively in a meeting if you keep distractions to a minimum.
Ask everyone to avoid using their devices and ban answering phone calls, checking emails, or completing other tasks whilst the meeting is in progress. If Members of your team prefer to take notes, encourage them to write them down in a notebook instead of firing up the laptop. It can also be useful to provide notes afterwards to allow your team to digest what they have heard.
Actively manage the meeting
Every effective meeting should have a facilitator or timekeeper to ensure that the time is used effectively. This can include using hand signals, coloured cards or even using a timer to ensure that everything is covered before moving onto the next topic.
They can also help guide the discussion, encouraging more introverted team members to speak up and limiting the time that the extroverts stay in the limelight.
Summarise your meeting
When the meeting comes to an end, recap what has been discussed and outline details such as next steps, the time frame and who is responsible for each task.
This provides clarity and promotes an action-based approach that can help your business move closer towards its goals. Combined with a printed copy of the next steps, you’ll ensure that even team members with a short attention span can take action.
Switch your location and get creative
Meetings don’t have to be done in a dull, stuffy conference room.
In fact, moving to another location such as a coffee shop, bar or even the great outdoors can help add new creative energy to the proceedings and make it a fun experience that team members will look forward to.
Many multinationals also like to use office design to promote spaces that allow for different types of meetings and personality types.
How could you switch up your meeting location to get the best out of everyone?
Business meetings can be productive, effective, and even fun if you follow the steps outlined here.
Prepare for the meeting carefully, set time limits, consider everyone’s personality, and actively manage the proceedings to ensure everyone can share their ideas. By doing so, you’ll get the best out of your team and turn round meetings to be an opportunity for creativity and innovation.
About Lisa Evans
Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, and improvisational actor.
She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations.
If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my new E-book How to Build Confidence and Overcome Nervousness.
by Lisa Evans | Apr 28, 2021
If you want to fulfil your potential and become an engaging, authentic and persuasive leader, you need to be a great storyteller.
Today’s leaders need to be great storytellers as it is one of the key Soft Skills that help leaders communicate effectively.
The most memorable leaders throughout history have always been outstanding storytellers; Gandhi, George Washington and Julius Caesar used the power of story to inspire their audience, inspire action and spark positive change.
Although most of us aren’t trying to revolt against oppressors or lead a revolution (hopefully!), we too can use stories to achieve our unique business and career goals and get our teams engaged.
Every ambitious leader should be willing to embrace storytelling as an alternative way to open up communication and build a more promising future for all. Here’s why.
Why stories are an effective tool for communication
Stories have been a natural part of our history since time began. Almost every culture around the world has a strong tradition of sharing stories with others, whether that’s through oral storytelling, books or even our modern digital storytelling.
We love them because they help us to make sense of our lives and bring them meaning. They evoke emotions, stir our senses, spark our imagination and if they resonate with us, can even cause levels of the bonding hormone, oxytocin to spike.
But that’s not all- according to a 2017 study published in the Nature Communications Journal, stories are a uniquely human way of fostering cooperation in a social group and sharing cultural expectations. If you are the storyteller, you have a greater chance of being trusted, climbing up the social hierarchy and even having healthier offspring.
It’s hardly surprising then that storytelling is a powerful tool when it comes to business communication.
Stories can communicate messages and share values in a way that bare scientific or statistical fact can’t.
If you, as a leader, can share your data or information into a compelling story, you’re much more likely to drive engagement, your message will become more memorable, and trust will grow. By using story, you give your listeners a reason to keep striving for a better world.
Why your story is worth sharing (even if you think it’s not)
You’re likely nodding your head at what I’ve just shared. You’ve already read your fair share of books, watched numerous TED talks, and poured over the studies that encourage you to use storytelling to unlock your public speaking power.
But the problem is, you don’t believe that you have any stories worth sharing. So why leaders need to be great storytellers is because storytelling works!
Or you think that others just wouldn’t be interested in what you have to say. Or you’re clueless when it comes to selecting the right stories to share and how to structure them for the best impact.
However, you can learn how to tell inspiring stories, even if you believe that you are hopeless. Although there are one or two gifted storytellers in the world, most of us learned through dedicated focus and attention, and you can do the same thing.
By identifying the most relevant stories to convey your message, tailoring your story for the environment, monitoring how people react and getting plenty of practice, you can perfect your storytelling skills.
Master the art of storytelling for leaders
Becoming an outstanding, engaging storyteller depends on three key pillars:
1) Choosing which ‘type’ of story you want to use
2) Identifying the right story for your audience.
3) Understanding how to structure stories so they have the greatest impact.
Let’s look at each of these in turn.
Which type of story
There are several stories that every leader should have at the ready. The first story you should begin with is the Signature Story. This is a story that is about you and your journey, but also includes how you help others (we want to avoid ‘all about me’ stories!).
Decide which story to use
Next, you should consider which of your stories will resonate with your audience(s).
This story doesn’t have to be long. In fact, a short story is better as you simply want it to complement your message, not take over entirely.
Select the stories that are likely to resonate with your audience and aim to weave a few through your presentation so they appear effortless.
When you manage to choose the right story for the right moment, you can create an immersive experience for your listener so they feel like they could be part of that story. Your audience will relate better to what you are sharing, you’ll foster trust and you’ll be more likely to inspire positive action.
And yes, it is possible to do this in a shorter time than you think.
If you’re stuck for ideas, you can create a story bank that includes details of the things you’ve seen, heard or observed an experience that has had an impact on you. Just jot them down and then you will be able to refer to them later.
Perfect the structure
An effective short story for presentations should follow the shape of an arc. It should have a clear beginning, middle and end and should be able to get a point across in a short time. There are three main elements to a story;
- Context: E.g. “Once upon a time…”
- Challenge: What happened to disrupt the status quo, and then what?
- Change: What did you/they do about it and how are you/they different now?
Conclusion
Storytelling is the most effective way to engage your audience, build your authority and encourage positive change for the future and can be learned relatively quickly.
Start by collecting stories, select the most effective and structure your stories carefully so they can have the maximum impact. Find out more about my Business Storytelling for Leaders workshops.
About Lisa Evans
Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, and improvisational actor.
She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations.
If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my new E-book How to Build Confidence and Overcome Nervousness.
by Lisa Evans | Jan 13, 2021
One of the key elements of effective leadership communication is the ability to give feedback that is honest and helpful.
Book Summary – Radical Candor
Radical candor is a refreshing book for anyone who leads a team, and in particular, if you want to give feedback in a way that helps others to develop. It is a way of communicating at work to bring out the best in yourself and others. I have created this one-page book summary sketchnote based on the concepts in the book Radical Candor by Kim Scott.
Being a leader can be tough at times, particularly when you are faced with those difficult conversations about under performance. You know the ones, management books from years ago would recommend that you give feedback using the s*it sandwich approach – beginning and ending with praise and a dash of criticism cushioned in the middle.
There is a better way to give feedback according to the author of the book.
Our ability to have tough conversations is paramount to the success or failure of any team.
When a boss is considered too harsh, people tend to feel unvalued and consider their manager a bully. When a boss has a head in the sand approach to underperforming team players, then resentment can build.
If you have ever been in a team where you are carrying the weight of another because the boss can’t have an honest and open conversation, then you will know this feeling. How about the team members who cruise along delivering to a mediocre standard?
Give feedback in a way that guides and serves others
In this book, the author provides a four-quadrant framework to help leaders become better communicators, in particular the ability to effectively give feedback, as well as receiving it. There are also plenty of other tools in the book related to career conversations and decision making.
According to the author radical candor is
Building radically candid relationships begin by bringing your whole self to work. This includes going beyond turning up with your professional self. It is built on trust and caring about others in a genuine way.
The concept of “Care Personally” is the result of showing up with your whole self and caring about your team members on a human level – not simply about them in their role at work. It includes building relationships and being willing to be sociable at work whilst respecting boundaries.
When you Care Personally, it leads to your ability to Challenge Directly. This is part of Scott’s framework to address issues of underperformance, telling people when their work is not up to standard, as well as telling them when they are doing well.
You can start by finding out what motivates your team members, what matters to them and where they want to get in their career.
When Care Personally and Challenge Directly come together – Radical Candor is the result.
What it is not
Radical Candor is not a license to be rude or ignorant, nor is it being blunt and aggressive, or sugar-coating your message.
It is not being fake! If you are not willing to let your guard down at work and you wish to be 100% professional, you may find it difficult to build trust and candid relationships with those in your team.
Radical Candor is not dependent upon hierarchy, it’s not about ego and it is not about becoming overly friendly with your colleagues.
It is that sweet spot, where you are able to give feedback that will guide and serve the other person and help them develop.
What are the benefits of Radical Candor?
A radically candid leader can give feedback and receive it equally well. When feedback is given it is always direct and sincere, it is specific and helpful.
There are four quadrants in the Radical Candor model.
The only quadrant to operate from is the Radical Candor area where Caring Personally and Challenging Directly are aligned.
The second area that is less than ideal but preferable to the quadrants on the left of the model is Obnoxious Aggression. I had to read this art twice as it sounds counterintuitive. When you are so direct that it is criticism without caring then you may be labelled confrontational and unpleasant, but your team members will know exactly where they stand. The other way that this can play out is when criticism is given in front of others in an attempt to humiliate.
At the bottom left of the framework is the quadrant of Manipulative Insincerity, which is according to Scott, ‘..you don’t care enough about a person to challenge them directly’.
Sucking up to others, the desire to be liked, and worrying about what others think of you can result in this approach. Manipulative Insincerity is not helpful and does not lead to trusting and fulfilling working relationships.
The final quadrant on the top left is Ruinous Empathy. This is the classic sugar coating scenario where a leader will turn a blind eye to work that is not good enough for fear of hurting someone’s feelings. Or offering up praise that is not really justified. People don’t know where they stand when they have a boss who operates from this quadrant.
I worked for a department that demonstrated this style. During the 12 months, I worked there, three people were transferred into the team. I later found out they were passed off to the team as they had a history of underperforming. This quickly caused resentment as some people saw the transfer as rewarding poor performance, and others had to pick up extra work or fix mistakes. Transferring out team members who are not working up to the required standard is, at the very least a band-aid solution.
If only they’d read this book. By transferring these people it was not really helping them long term.
When you give feedback in a radically candid way it can feel uncomfortable at first
Putting Radical Candor in place at first may feel uncomfortable. The author suggests that as a first step, a leader can ask for, before they give feedback, so they can feel what it is like to receive criticism from others as a starting point.
When a team has the radical candor ethos, trust is formed and results are achieved.
There are plenty of tools, tips and ideas in the book to help you communicate in a way that is fair, open, and helps people understand what they can do to improve.
Effective communication is the cornerstone of any team. Radical Candor is an ideal book for anyone who is a boss, leader or who is stepping up to lead.
Learning how to embrace this approach early on in your career so that it becomes intertwined in how your form relationships at work will be a solid way to serve your team well.
I began Graphic Recording early in my professional speaking career as a way of internalising material. I don’t use notes or memorise any material, as I dislike the way that memorised speeches sound. When I create a storyboard for one of my talks, it allows me to capture the picture as a visual and this gives me a much better grasp of the message and makes it easier to craft my talk around the concepts. I also share this method with my clients.
I often gift one-page sketchnotes to authors if I have read their book, and for a small fee I can sketch other non-fiction books of your choice.
Feature Photo by Karolina Grabowska from Pexels
About Lisa Evans
Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, and improvisational actor.
She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations.
If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my new E-book How to Build Confidence and Overcome Nervousness.