Navigate a critical leadership skill: Managing Grey Area Behaviours

Grey Area Behaviours

Welcome back to another episode of Soft Skills for Leaders. I’m your host, Lisa Evans, and today we have a very important and timely topic to discuss: Grey Area Behaviours in the workplace.

Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace.

Grey area behaviours, those actions that aren’t clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace. As legislative changes require employers to provide a psychologically safe workplace, it’s crucial for leaders to navigate these grey areas with finesse.

Yhana shares her expertise on the subject, highlighting the three common grey area behaviours: silence, uncertainty, and micromanaging. We explore the impact of uncertainty in the workplace and how leaders can address it through effective communication. 


01:50 Concerned about a lack of change, a driving force for Yhana.

04:38 Defining black and gold behaviours to understand grey.

08:42 Acknowledge power, influence, and responsibility as leaders.

10:03 Consistency and listening are important for leaders.

16:34 Creating spaces for conversations, and training struggles to be effective.

19:06 Leaders need to prioritise psychological safety. Confidentiality, independent support, and trauma-informed responses are crucial. 

23:23 Leaders can use system controls to address bias, discrimination, and mental health impact. Affordable online tools are now available. 

25:35 Evaluation of biases through technology and self-awareness.

27:45 Emerging research database offers trends and they are free.

Why Listen?

Gain valuable insights on how grey area behavours can impact your team’s morale, create ethical dilemmas, and even affect individual mental health. Discover practical strategies to navigate grey areas, foster psychological safety, and become a leader who thrives in the ever-changing landscape of modern leadership.

Talking Points

  • Grey area behaviours: Complex workplace actions with ambiguous consequences.

  • Leadership impact: Acknowledging influence and modelling positive behaviours.

  • Psychological safety: Creating a safe and supportive work environment.

  • Reporting processes: Clarity, confidentiality, and involving independent parties.

  • Seeking outside help: Mediation and expert advice for challenging situations.

  • Using technology: Tools to address bias and promote diversity.

  • Creating a thriving culture: Routines, structured spaces, and open conversations.

The top three takeaways from this episode are:

1. Grey area behaviours can create discomfort, ethical dilemmas, and issues in the workplace. Leaders need to be aware of these behaviours and address them to create a psychologically safe workplace.

2. Psychological safety: Leaders must prioritize psychological safety in the workplace. This means acknowledging their impact and influence, modelling appropriate behaviours, and creating a space where employees feel safe to speak up about any issues they may be facing. 

3. Using technology for bias and discrimination: Leaders can utilise tools and technology to address bias and discrimination within their teams. Apps and tools can help assess gender-balanced language in job ads and identify subconscious bias. Checking out research from databases like Sage publications can provide valuable insights. 


Creating a Safe Space for Discussions: “It’s around being able to create a space where if you can talk about small things, then you don’t need to talk about big things.”

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Connect with Ghana Lanwin

LinkedIn: https://www.linkedin.com/in/yhanaduffy/

Connect with Lisa Evans 

LinkedIn https://www.linkedin.com/in/lisaevansspeaker/

Website  https://www.speakingsavvy.com.au

Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here.

Your Host Lisa Evans is one of Australia’s leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.














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Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, TEDx speaker coach, four times author, NLP practitioner, graphic recorder and visual storyteller, improvisational actor, and host of the Soft Skills for Leaders podcast She has coached thousands of leaders across a range of industries, including resources, banking, finance, engineering, retail and sales as well as not-for-profit and community associations.  If you wish to take advantage of a complimentary session in order to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness.
Lisa Evans

Professional Speaker